Refund policy

At AllDayDTF.com, we are committed to providing you with the highest quality DTF (Direct to Film) printing services. We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, please review our return and refund policy below:

Returns:

  1. Damaged or Defective Items: In the rare event that your order arrives damaged or with a manufacturing defect, please contact us within 7 days of receiving your order. We will arrange for the return and replacement of the damaged or defective items at no additional cost to you.

  2. Incorrect Orders: If we make an error in fulfilling your order, please notify us within 7 days of receiving your order. We will promptly correct the mistake and provide you with the correct items.

  3. Custom or Personalized Orders: Due to the unique nature of custom or personalized DTF prints, we cannot accept returns or offer refunds unless the items are damaged, defective, or contain errors on our part.

Refunds:

  1. Refunds for Damaged or Defective Items: If we are unable to replace damaged or defective items, we will issue a full refund for the affected portion of your order.

  2. Refunds for Incorrect Orders: If we cannot correct an error on our part, we will issue a full refund for the affected portion of your order.

  3. Refunds for Canceled Orders: Orders can be canceled within 24 hours of placement. After this period, our team may have already started production. If you wish to cancel an order within the 24-hour window, a full refund will be issued.

How to Request a Return or Refund:

To request a return or refund, please follow these steps:

  1. Contact our customer support team at 402-405-6090 or via email at info@alldaydtf.com within the specified timeframes mentioned above.

  2. Provide your order number, a description of the issue, and any relevant photos (in the case of damaged or defective items) to expedite the process.

  3. Our customer support team will guide you through the return or refund process and provide instructions for returning the items.

Note: All returns must be in the original packaging and in unused condition. The customer is responsible for any return shipping costs unless the return is a result of our error or the items are damaged or defective.

Modern Press reserves the right to determine the eligibility of returns and refunds, and this policy may be subject to change. We are committed to addressing your concerns promptly and ensuring a satisfactory resolution. Your satisfaction is of utmost importance to us, and we appreciate your trust in our DTF printing services.